Courier Coordinator - Logistics & Delivery Operations

Join PT Bangka Belitung Express Logistics, a leading logistics and courier service provider in the Bangka Belitung region, as our Courier Coordinator. In this pivotal role, you will oversee daily delivery operations, optimize route efficiency, and ensure seamless service delivery across the region. With a strong focus on customer satisfaction and operational excellence, PT Bangka Belitung Express Logistics is committed to delivering exceptional service to its clients.

As a Courier Coordinator, you will work closely with our team of couriers to manage and coordinate delivery routes, ensuring timely and efficient service. You will utilize tools like Google Maps and other logistics software to optimize routes and monitor performance. This role offers a unique opportunity to be part of a growing logistics company and make a significant impact on the delivery operations in the Bangka Belitung region.

📋 Tanggung Jawab Pekerjaan

• Oversee daily courier operations and ensure timely delivery of packages and documents.
• Coordinate with couriers to optimize delivery routes using Google Maps and other logistics software.
• Monitor and track the performance of couriers to ensure efficiency and adherence to service standards.
• Manage and resolve customer complaints and issues related to delivery services.
• Collaborate with the logistics team to improve operational processes and enhance service quality.
• Ensure compliance with company policies and regulatory requirements.
• Provide regular reports on delivery performance and operational metrics.
• Train and mentor new couriers to ensure they meet company standards and service expectations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Business Administration, or a related field.
• Minimum of 3 years of experience in logistics, courier services, or a related field.
• Strong knowledge of logistics software and tools such as Google Maps, SAP, or similar.
• Excellent communication and interpersonal skills.
• Proven ability to manage and coordinate teams effectively.
• Familiarity with the Bangka Belitung region and local logistics challenges.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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